About our Mail-in Service and Labs

Calibrate, Inc. has three mail-in laboratories, located in Concord, CA, Ann Arbor, MI, and Carrboro, NC. Environmentally controlled and equipped to handle large volumes of pipettes, our labs are typically able to service your instruments on the same day that they are received. All six levels of service, including ISO 17025 accredited services, are available through our mail-in laboratories. Prices are available by request (they can differ depending on the quantity and type of pipettes you have), and return shipping costs $20 for three day FedEx service and $40 for standard overnight. Special return shipping arrangements may be made upon request.

To use our mail-in services, please submit an online service request using the form located here. If you have already submitted a service request and have questions, concerns, or want to check on the status of your order, please call our customer service line at 919-240-4089, or toll free at 800-253-7064. Your call will be answered by a live person. If you prefer to check on the status of your order by email, please use our online contact form.

Our lab addresses and phone numbers are as follows: