Mail-in Service Request
Dear Valued Customer,
In the nearly two years since Calibrate joined Mettler-Toledo Rainin, customers of both companies have benefitted from an expanded range of service options and the direct link to the world's leading manufacturer of pipettes, including full access to parts, tools and equipment.
To further leverage the combined strength of these two industry leaders, on January 1, 2016, Calibrate's mail-in service will transition to Rainin's four state-of-the-art ISO 17025 accredited service laboratories. These facilities truly are world class and, if you are so inclined, we invite you to set up a tour.
To avoid any confusion, a Rainin sales representative will be contacting you to introduce you to the quality standards and mail-in service offerings at these labs and make sure you have everything you need to obtain pipette service without interruption.
On behalf of the entire Calibrate team, we appreciate your commitment to Calibrate and look forward to continuing to serve your pipetting needs alongside our Rainin colleagues.
General Manager, Calibrate
Calibrate Mail-In Service to be Handled by Mettler-Toledo Rainin LLC
With our Calibrate colleagues now fully integrated with Rainin, we're able to truly leverage the strengths and capabilities of each firm for all our customers. Calibrate has built its reputation by combining a steadfast focus on quality with a cost effective on-site service offering while Rainin has concentrated its focus on mail-in pipette service business. Rainin service has seen steady growth over the years by combining best-in-class service levels with competitive prices
Today, Rainin operates four state-of-the-art, ISO 17025 accredited labs, each staffed by factory-trained technicians and equipped with METTLER TOLEDO microbalances. These labs are tightly controlled and monitored for temperature, humidity and atmospheric pressure, as well as drafts and vibration.
On January 1, 2016, Calibrate's mail-in service will be performed at the Rainin service center closest to you. We're working hard to make this switch as seamless as possible and know that you will be pleased with the expanded range of services and support. For more information about our mail-in services, visit RaininService.com.
For questions, contact our technical support team at 800-4-RAININ (800-472-4646) or email@example.com.
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US Service Operations Manager